One of the questions we’re often asked here at Downing & Lahey is whether there’s any noticeable difference between a family-owned funeral home and a funeral home that is part of a corporate-owned chain. Our answer is always a resounding, “Yes!”
For five generations our family has been committed to serving our neighbors in East Wichita and West Wichita – and our experience speaks for itself. Our lives are built around this community, and when you come to us with your funeral and cremation needs, you’ll quickly notice what sets us apart from large, public corporations. Here are several ways our team shows just how much we care:
- Our personal touch. Since Downing & Lahey opened in 1913, our reputation has been built on quality, sincerity, and trust. We work hard every day to fulfill the needs and wishes of every family we serve, regardless of profits or the bottom line. This means each person who comes to us is treated with care and compassion. To us, you’re not just a number. We see you as a neighbor and a valued part of our community, and we will accommodate you however we can.
- Our customized services. We are laser-focused on giving families an outstanding experience and providing excellent services. Whether you’re preplanning your own arrangements, honoring the life of a loved one, or looking to plan a military service, we make every effort to understand your wants, needs, and priorities to ensure your wishes are followed. Our hands-on approach at Downing & Lahey is all about you – not meetings quotas or increasing merchandise sales. We know our success depends on how we treat each family we serve.
- Our knowledge of this community. When it comes to planning a funeral, you want the help of professionals who understand your culture, lifestyle, and values. Downing & Lahey has been owned by our family for 5 generations, and with that comes a unique and valuable range of experience. Because of this, we take great pride in our work and the many ways we contribute to East Wichita and West Wichita. We are passionate about doing our best to help our community any way we can.
- Our superior quality. We understand how stressful a loss can be, so we will provide you with the support you need. Family-owned funeral homes rely heavily on word-of-mouth recommendations to help build their reputation, including online reviews at sites like Yelp and Facebook, so we make sure every funeral is handled with care. Our name is all we have! Our experience in the funeral industry spans more than a century and through it all, we stand by these promises: We will never rush your planning process, nor do we cut corners. For us, the most rewarding part of what we do is helping people find healing after a loss. We want you to focus on what matters and leave the details to us.
If you need our assistance now with a burial or cremation or are considering making prearrangements, don’t hesitate to reach out to our kind and professional staff. We’re always here for you and ready to help – like a good neighbor should be.